Unfortunately, we couldn’t find them in our system, except for the ones you sent via social media that we responded to. We've also searched high and low for any emails you may have sent on the dates you mentioned (February 27, March 3, 7, 8, 10, 27, 30, April 5, and April 8th). We've also tried to reach out to offer you a replacement.
#Quick flick brow full
We take full responsibility for this oversight and are working closely with our QA team to ensure it doesn’t happen again. After diving deep into the matter, we discovered that the problem with the defective product was caused by our third-party logistics provider. We make sure to mention potential delays from backordered items on our product page and at checkout too. Just to provide some clarity, when an order contains a backordered item, we don’t fulfill it partially. Our team has made several attempts to address the issue, but unfortunately, we haven’t heard back from you since then. Hey Brie, We’re so sorry to hear that you’ve had a less than perfect experience, and appreciate you bringing this to our attention. Oh and I tried posting a review to their website and it never was published.
I honestly feel I have been ripped off by scammers. I once again emailed customer service and have not heard back (April 8). Bottle was scuffed and scratched, box was opened. 2 weeks went by and the spray arrived, but oddly way to fast for shipping to Canada if it just was restocked. They would send spray when restocked in 2 weeks. They said moisturizer was instock and would ship out right away.
Excuse that spray was sold out (why sell a product if you can’t keep up with online sales?). I had to dm the founder of the company….and finally someone responded on March 12. I had to message through Facebook and Instagram, but still just their auto reply, which is BS cause 24-48 hours went by every time with out anyone caring. Emailed customer service way too many times with out response (February 27, March 3,7,8,10,27,30, April 5). It’s April 12 and I have only received a used bottle of spray. All return requests should be submitted via the Returns policy page.Order placed February 16 for the bundle pack of quick screen spf spray & moisturizer. Returns, Damaged Faulty or Incorrect Items Unfortunately, we are unable to ship to other international addresses. Weve created a brow wardrobe that instantly boosts your brows in 3 simple steps.
#Quick flick brow free
Free shipping does not apply to international orders. International ShippingĪt this time, we only ship to Australia via NZPost International Air. All parcels can be tracked unless otherwise stated.
#Quick flick brow plus
Hair Plus takes no responsibility for orders that are lost or stolen once the parcel has been delivered to the correct delivery address.Īll orders dispatched receive a shipping confirmation email with a tracking number. In particular, the courier will NOT call in advance to arrange delivery at a specific time. However, even with an ATL in place, we can not guarantee that instuctions will be followed to the letter. The Quick Flick - Quick Brow 2-in-1 Brow Lamination and Sculpting Gel, Unique Eyebrow Gel and Brow Wax Hybrid Formula, All-Day Hold Brow Gel and Laminate. Delivery instructions will not be followed without an Authority To Leave request.You also release Hair Plus from all liability if an incorrect address is supplied or a parcel is stolen from your property after delivery. However, if the courier does not believe there is a safe place to leave the package, they may leave a "Card to Call" so you can arrange re-delivery. The courier will leave your package in a safe place, whether attended or not. This will mean you will not need to be home to sign for your package. If you would prefer to have your package left with no signature required, you will need to submit a Authority To Leave request via NZPost.There is also multiple options for parcel redirection. If you are not available, they will leave a 'Card to Call' so you can arrange re-delivery. This means that the courier will need a Signature Required on delivery so someone must be available to receive. All our packages are sent as a Signature Required service.Parcels sent on Fridays are delivered on Monday.Parcels may also take longer on public holidays and weekends or rural deliveries.Rural, Larger & Dangerous goods (ie: Aerosols) may take 1-3 days.
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